Refund policy

Last updated 20 September 2026

The guarantee

If a course is not for you, ask for a refund within 14 days of purchase and you get the full amount back. You don't need a reason, and you don't need to have finished — or started — the course.

How to ask

1. Email support@skool42.com from the email address you used at checkout, with “Refund” in the subject. Your Paddle receipt number helps but is not required.
2. We confirm within two business days and issue the refund through Paddle, our payment provider and Merchant of Record.
3. The money goes back to the original payment method. Card refunds usually show within 5–10 business days depending on your bank; PayPal is faster.

You can also request a refund directly from Paddle using the link in your receipt email; Paddle will honour this policy.

What happens to your access

When a refund is approved, access to the course ends at once — the same for a payment reversal or chargeback. If you later want the course back, you're welcome to buy it again.

After 14 days

Purchases older than 14 days are not refundable, but if something went wrong — a duplicate charge, a purchase you never received access to, a technical problem we could not fix — write to us anyway. We would rather sort it out than argue about a date.

Chargebacks

Please contact us before disputing a charge with your bank. A chargeback takes weeks and costs everyone more than a refund that takes a day; we will always refund a purchase that qualifies under this policy.